Multiple Products = Reduced Shipping Costs
Delivery
France - Belgium - Luxembourg - Germany - Netherlands - Spain - Portugal
You can track your orders in the above countries here: www.chronopost.fr/fr/suivi-colis
For deliveries over 30kg,please contact our customer service department at contact@stefanodesign.com or 05 54 54 41 01.
Other destinations
Please contact our customer service department at contact@stefanodesign.com.
Stefano Design's plus points
If you place a group order, you’ll receive a 50% discount on postage for the second and subsequent items.
Don’t hesitate to group your purchases and save on shipping costs.
Product availability
– within 7 days > in stock in our warehouses.
– within 3 or 6 weeks > on their way to our warehouses.
– within 2-4 months > in process or made to order.
– temporarily out of stock > items we will be manufacturing over the next few months, for which we do not yet have a lead time.
If you order several items with different lead times :
– This is the longest lead time that will be taken into account so that we can send you your entire order at the same time.
– If you wish to receive your items according to their availability, please order them separately.
Available modes of transport
Withdrawal point delivery: economical delivery in a Pick-up – Chronopost – La Poste relay point within 24 to 48 hours. Not available for Nordic, Stefano chairs and Gio coffee tables.
Classic delivery: standard, economical delivery by appointment to the doorstep or foot of the building within 24 to 48 hours.
For Nordic and Stefano chairs and Gio coffee tablesdelivery within 7 to 10 days by specialized carrier.
Comfort delivery: top-of-the-range delivery by appointment upstairs.
Currently unavailable.
Deliveries are made Monday to Saturday from 6am to 8pm by appointment.
Delivery charges
Delivery charges are calculated according to the total weight of the order, the size of the packages and the country of destination.
Deliveries in mainland France
- Point Retrait delivery: from 0€TTC (not available for Nordic and Stefano chairs and Gio coffee tables).
- Classic delivery: from €0 (incl. VAT)
- Comfort delivery: from €24.90 inc. VAT (not available for Nordic and Stefano chairs and Gio coffee tables).
Deliveries to European Union countries
- Point Retrait delivery: from €0 incl. VAT (not available for Nordic and Stefano chairs and Gio coffee tables).
- Classic delivery: from €0 incl. VAT
Deliveries outside the European Union
- Delivery via DHL: from €160
Do you live in Switzerland?
To meet the needs of our Swiss customers, we work in partnership with DHL. There are no surprises when it comes to delivery costs, just add the items to your basket to get an estimate. Our customer service team will be happy to answer any questions you may have on +33 5 54 54 41 01 or by email contact@stefanodesign.com
Make an appointment
On receipt of your parcel at one of our carriers’ regional hubs, we’ll send you an email or SMS with the date and time of your delivery appointment.
The day before delivery: depending on the delivery method, you will receive an SMS and an e-mail indicating a 2-hour delivery slot.
We kindly ask you to check the general condition of your parcel, especially if there is any external damage. If in doubt, call our customer service department immediately.
> if you refuse a parcel, please contact Stefano Design customer service to choose between :
– a new shipment of the article (if available)
– a full refund of your order
Delay your delivery
After shipment: the appointment can be changed up to 48 hours before delivery.
Before shipment: if you wish to postpone the delivery of your items because you are going on vacation or will be away for a long time, please contact customer service by telephone before placing your order.
Benefit from free 30-day returns
Do you have any questions?
You can rest assured that the STEFANO DESIGN team will do everything in its power to ensure your complete satisfaction, before, during and after your purchase. We remain at your disposal:
By phone
from France :
05 54 54 41 01
(Free from a landline or cell phone)
from Belgium or abroad :
+33 (0) 5 54 54 41 01
Live chat
Mon – Fri: 8.00 am – 5.00 pm
Sat: 8.00 am – 2.00 pm
