Multiple Products = Reduced Shipping Costs
Multiple Products = Reduced Shipping Costs


France - Belgium - Luxembourg - Germany - Netherlands - Spain - Portugal

You can track your orders in the above countries here:
For deliveries over 30kg,please contact our customer service department at or 05 54 54 41 01.

Other destinations

Please contact our customer service department at

Stefano Design's plus points

If you place a group order, you’ll receive a 50% discount on postage for the second and subsequent items.
Don’t hesitate to group your purchases and save on shipping costs.

Product availability

– within 7 days > in stock in our warehouses.
– within 3 or 6 weeks > on their way to our warehouses.
– within 2-4 months > in process or made to order.
– temporarily out of stock > items we will be manufacturing over the next few months, for which we do not yet have a lead time.

If you order several items with different lead times :
– This is the longest lead time that will be taken into account so that we can send you your entire order at the same time.
– If you wish to receive your items according to their availability, please order them separately.

Available modes of transport

Withdrawal point delivery: economical delivery in a Pick-up – Chronopost – La Poste relay point within 24 to 48 hours. Not available for Nordic, Stefano chairs and Gio coffee tables.

Classic delivery: standard, economical delivery by appointment to the doorstep or foot of the building within 24 to 48 hours.
For Nordic and Stefano chairs and Gio coffee tablesdelivery within 7 to 10 days by specialized carrier.

Comfort delivery: top-of-the-range delivery by appointment upstairs.
Currently unavailable.

Deliveries are made Monday to Saturday from 6am to 8pm by appointment.

Delivery charges

Delivery charges are calculated according to the total weight of the order, the size of the packages and the country of destination.

Deliveries in mainland France
  • Point Retrait delivery: from 0€TTC (not available for Nordic and Stefano chairs and Gio coffee tables).
  • Classic delivery: from €0 (incl. VAT)
  • Comfort delivery: from €24.90 inc. VAT (not available for Nordic and Stefano chairs and Gio coffee tables).
Deliveries to European Union countries
  • Point Retrait delivery: from €0 incl. VAT (not available for Nordic and Stefano chairs and Gio coffee tables).
  • Classic delivery: from €0 incl. VAT
Deliveries outside the European Union
  • Delivery via DHL: from €160

Do you live in Switzerland?

To meet the needs of our Swiss customers, we work in partnership with DHL. There are no surprises when it comes to delivery costs, just add the items to your basket to get an estimate. Our customer service team will be happy to answer any questions you may have on +33 5 54 54 41 01 or by email

Make an appointment

On receipt of your parcel at one of our carriers’ regional hubs, we’ll send you an email or SMS with the date and time of your delivery appointment.

The day before delivery: depending on the delivery method, you will receive an SMS and an e-mail indicating a 2-hour delivery slot.

We kindly ask you to check the general condition of your parcel, especially if there is any external damage. If in doubt, call our customer service department immediately.

> if you refuse a parcel, please contact Stefano Design customer service to choose between :

– a new shipment of the article (if available)
– a full refund of your order

Delay your delivery

After shipment: the appointment can be changed up to 48 hours before delivery.

Before shipment: if you wish to postpone the delivery of your items because you are going on vacation or will be away for a long time, please contact customer service by telephone before placing your order.

Benefit from free 30-day returns

retour-gratuit-mobile_stefanoCommandez entoute confiance surle site stefanodesign.frVous changez davis?À réception de votre commande, profitez duretour gratuit sous 30 jour enn nous envoyantun email à contact@stefanodesign.frRetour gratuitRemballez votre article et nous mettonsen place la reprise à nos fraisRemboursementÀ réception de larticle, nous vousremboursons l’intégralité de son montantincluant les frais de livraison.

Do you have any questions?

You can rest assured that the STEFANO DESIGN team will do everything in its power to ensure your complete satisfaction, before, during and after your purchase. We remain at your disposal:

By phone

from France :
05 54 54 41 01
(Free from a landline or cell phone)

from Belgium or abroad :
+33 (0) 5 54 54 41 01

Live chat

Mon – Fri: 8.00 am – 5.00 pm
Sat: 8.00 am – 2.00 pm


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