FAQ

We accept all returns that meet these requirements:

• You can request a refund within 30 days of purchase.
• The item must be in the same packaging conditions as those in which it was delivered and in its original packaging, in perfect condition, with no signs of assembly or use, which means that the product seal must not have been tampered with in any way, including manuals, accessories and warranty documents. In addition, items must reach STEFANO DESIGN properly packaged and protected to prevent damage during return transport. If this is not the case, any defects in the item may be recovered and the remaining difference paid for.
• It must be properly packaged to prevent damage during return transport. In the event of non-compliance, the refund cannot be accepted or the amount of the estimated damage may be subtracted from the payment.
• Once we have received the item and checked that it is correct, we will refund you using the same system you used to pay, subtracting the cost of transport to and from the product, paying only the difference.
• If, at the time the customer receives a product, it is broken or defective, STEFANO DESIGN reserves the right to decide to refund the amount paid or to replace it with a new product in perfect condition.
• If the defect subsequently appears, the case is examined and the steps specified in the product warranty are followed.

In the event of non-compliance with the requirements or observation of any damage/dysfunction/use on the product, STEFANO DESIGN retains the right not to accept the refund or to deduct the amount of the estimated damage together with the shipping costs.

Contact us by email at contact@stefanodesign.com, indicating the order number and the products you wish to return. We will get back to you as soon as possible and arrange a refund as quickly as possible.

It is imperative to notify STEFANO DESIGN before returning any product so that there are no problems during processing and so that our team can check receipt of the material.